How should an EO handle volunteer recruitment for events?

• A. Only recruit for major events.
• B. Clarify roles, provide training, recognize contributions, and maintain a volunteer roster.
• C. Don't track volunteers.
• D. Assign roles without guidance.

Answer: (B)

Managing volunteers well hinges on building a system that covers who is needed, what they will do, and how they’re supported. First, clearly outlining each volunteer’s role ensures everyone understands their tasks, reporting lines, and expected outcomes, which reduces confusion and helps events run smoothly. Next, providing training equips volunteers with the knowledge and safety practices they need, so they can perform confidently and represent the organization positively. Recognizing contributions—from thank-you notes to small incentives—boosts motivation and encourages volunteers to return for future events. Finally, keeping a current volunteer roster with names, contact information, availability, and assigned shifts makes scheduling easier, helps fill gaps quickly, and keeps track of who has completed any required training. This combination creates a reliable, scalable approach to recruiting and managing volunteers across events. Focusing only on major events, failing to track volunteers, or assigning roles without guidance all lead to gaps, miscommunication, and disorganized events.